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Slotozen Casino Terms & Conditions
Slotozen Casino operates under a licence issued by the Tobique Gaming Commission (licence no. 0000091) and a licence issued by the Comoros AOFA (licence no. ALSI-202508056-FI2). All data transmissions are protected by SSL encryption and games are independently tested for fairness.
1. General terms and eligibility
These Terms & Conditions apply to the Slotozen Casino website, associated services, casino games, account functions, promotions and any other feature made available through the website. They should be read together with any game rules, promotional terms, privacy information and responsible gambling guidance displayed on the website. If there is a difference between these terms and a specific promotion or game rule, the relevant specific terms may apply to that activity.
You must be legally permitted to use online gambling services in the place where you are located. Players in Australia should only use Slotozen Casino where online gambling is lawful for them. You are responsible for checking the laws that apply to you before registering or playing. You must not access the website from a location where its services are prohibited or restricted.
You must be at least 18 years of age, or older if a higher minimum age applies in your location. Slotozen Casino may ask for evidence of age, identity, address or other information before allowing account access, processing transactions or completing withdrawals. An account must not be opened or used by anyone who does not meet the applicable age and legal requirements.
By using the website, you confirm that the information you provide is accurate, complete and current. You must update your details if they change. You must not provide false information, impersonate another person, create an account using someone else’s details or allow another person to use your account.
Account security
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a proven security failure outside your reasonable control. Contact the appropriate support channel through the website as soon as possible if you believe your account has been accessed without permission, your password has been compromised or your account information is incorrect.
Only one personal account may be permitted for each player unless Slotozen Casino expressly agrees otherwise. Duplicate, linked or misleading accounts may be reviewed, restricted or closed. Any decision about linked accounts, account status or access may be made after appropriate checks.
2. Deposits, withdrawals and account funds
Available payment methods, processing requirements and any applicable limits are shown on the website or during the relevant transaction. You may only use a payment method that belongs to you or that you are authorised to use. Payments made with another person’s card, account or financial instrument are not permitted without prior approval and may be rejected or investigated.
You are responsible for ensuring that any funds deposited into your account are lawful and are not connected with fraud, money laundering, terrorist financing or any other unlawful activity. Slotozen Casino may carry out checks and may request additional information where required by applicable law, payment provider rules or internal security procedures.
Deposited funds should generally be used for genuine entertainment and gameplay rather than simply transferred through the account. Transactions that appear unusual, abusive or inconsistent with normal use may be delayed, declined, reversed or referred for review. Slotozen Casino may restrict account access while a review is taking place.
Withdrawal requests may be subject to identity, age, payment and security checks. Funds may only be returned to an eligible payment method or through another method approved by Slotozen Casino. Processing times can vary depending on the payment method, verification requirements, weekends, public holidays and circumstances outside the website’s control. Any applicable fees or transaction conditions will be communicated through the relevant service information.
You remain responsible for any taxes, duties or other obligations that may apply to your gambling activity or account funds under Australian law or the laws that apply to you. Slotozen Casino does not provide financial, legal or tax advice.
Errors and account balances
If a technical, display, payment or administrative error causes an incorrect balance, result or transaction, Slotozen Casino may correct the error and adjust the account accordingly. If funds are credited to your account by mistake, you must not use them and should notify the website promptly. Any winnings generated from an obvious error may be cancelled or corrected.
3. Games, promotions and fair use
Each game may have its own instructions, available features, minimum or maximum stakes and outcome rules. You should review the information shown for a game before placing a bet. Game outcomes are determined by the relevant game system, and completed plays cannot normally be cancelled or changed after confirmation.
You must use the website fairly and for personal, recreational purposes. You must not use bots, automated software, scripts, scraping tools, collusion, fraudulent methods, manipulated devices, technical exploits or any other method intended to obtain an improper advantage. You must not interfere with the website, its security, its games or another player’s use of the services.
Promotions, bonuses or other offers may be subject to separate terms. Those terms may include eligibility requirements, time limits, wagering or playthrough conditions, game restrictions, maximum conversions, withdrawal rules and account limitations. Read the applicable offer terms before taking part. A promotion may be withdrawn, amended or refused where allowed by its terms or where misuse is suspected.
Slotozen Casino may void or withhold benefits connected with a promotion where there is evidence of fraud, abuse, collusion, multiple accounts, prohibited play or a breach of these terms. This does not affect any rights you may have under applicable Australian consumer law.
Website availability
The website is provided on an availability basis and may be changed, suspended or interrupted for maintenance, upgrades, security reasons, technical faults or circumstances outside reasonable control. Slotozen Casino does not guarantee that the website, games or payment services will always be available, uninterrupted, secure or free from errors.
4. Responsible gambling, privacy and account closure
Gambling should be treated as entertainment, not as a way to make money, solve financial problems or recover losses. Set a budget before you play and only gamble with money you can afford to lose. Never chase losses, borrow money to gamble or continue playing when gambling is affecting your wellbeing, relationships, work or finances.
Responsible gambling tools and support options may be available through the website. These may include deposit or spending controls, time reminders, breaks, account restrictions or self-exclusion. Use the available tools if you need help controlling your play. If gambling is causing concern, seek support from an appropriate Australian counselling or support service.
Slotozen Casino may restrict, suspend or close an account where there is a suspected breach of these terms, a security concern, a legal or regulatory requirement, failed verification, payment risk, responsible gambling concern or activity that may harm the integrity of the website. Where appropriate, you may be informed of the reason, subject to legal, security and privacy restrictions.
You may ask to close your account by using the support option provided on the website. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, disputes, verification or unlawful activity. Any remaining balance will be dealt with in accordance with applicable law, payment requirements and verification procedures.
Privacy and personal information
Personal information is collected and handled in accordance with the Slotozen Casino Privacy Policy and applicable Australian privacy requirements. Information may be used to provide services, manage accounts, process payments, verify identity and age, prevent fraud, meet legal obligations, improve the website and communicate important service information. Do not submit information that you are not authorised to provide.
The website may use cookies and similar technologies to support security, functionality, preferences, analytics and relevant communications. Your browser may allow you to manage some cookie settings, although disabling certain technologies may affect how the website operates.
5. Liability, complaints and changes to these terms
Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, condition or remedy that cannot lawfully be excluded under Australian consumer law. Subject to those rights, Slotozen Casino is not responsible for loss caused by events outside reasonable control, interruption of telecommunications or payment services, device or internet failures, misuse of an account, inaccurate information supplied by a player or a breach of these terms.
You should contact Slotozen Casino through the support method displayed on the website if you have a question, transaction concern or complaint. Provide enough information for the matter to be reviewed, including relevant dates, account details and a clear description of the issue. Do not send sensitive payment information unless specifically requested through a secure process.
Complaints will be considered using the information available and any applicable internal procedures. You must cooperate with reasonable requests for information. If you are dissatisfied with the outcome, you may consider any external complaint or dispute options available under applicable Australian law.
These terms may be updated from time to time to reflect changes to the website, services, law, security requirements or business operations. The latest version will be made available on the website and will show the relevant effective date where appropriate. Continuing to use Slotozen Casino after an update means that you accept the revised terms. If you do not accept a change, you should stop using the services and request account closure.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms apply to your use of Slotozen Casino together with any documents expressly referred to in them.